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Customer Service

hunt coat Olson’s Tack Shop values our customers!  We strive to provide you with expert assistance, affordable prices, quality tack and apparel, and a excellent shopping experience with every visit!

Customer Service
We will respond to all customer inquires, requests, special orders, and item availability confirmations within three (3) business days from the date we receive the request (holiday exceptions – contact the store for specific dates). While some situations may be beyond our control, we will always try to reply as quickly as possible.  It is our goal to provide exceptional customer service to you, our valued customer, each and every time you visit our store.

We offer many additional services and products that are not shown on the website. If you need any assistance in locating products not shown on the web, please contact our friendly and knowledgeable sales staff during normal business hours for more information. You may either phone the store at (877) 654-9453 or email us at info@olsonstack.com.

Customer Privacy Policy
We do not share our customer list. You can shop in confidence, knowing that information you share with us remains with us. Occasionally, we send out coupons and/or thank you gifts to our customers. If you wish to be excluded from these mailings, please let us know.

Services Offered
Tack Staining:
Some types of leather can be stained darker with a one time application of Neatsfoot oil.  Many people like the way this process makes their leather look and feel.  Olson’s is happy to provide staining services as outlined below:
Staining requires a minimum of 48 hours and can occasionally be longer depending on current volume.

Edgewood Tack – Staining included at no extra charge
Bridles (including reins) – $50
Reins – $25
Martingales – $30

Please note – slight variances may occur during the staining process.  This is a normal and natural occurrence and does not indicate problems with the leather.

Boot Stretching:
Olson’s is capable of stretching tall boots across the instep and in the calf/ankle.  If you think your boots need to be stretched please bring them into the store for a fitting.  Our boot fitters will take measurements with you and discuss if stretching is the best option.
Stretching requires at least 48 hours and can occasionally be longer depending on current volume and the exact work that needs to be done.